RETURNS & EXCHANGES

PRODUCTS: Vitality Medical Aesthetics will not accept any opened product for return or exchange. We will accept unopened product for a full refund or exchange within 2 weeks of purchase.

SERVICES: Any service pre paid, or packages prepaid cannot be returned. If you want to trade in the value of your service, we can exchange for products, a gift card, or apply that payment to other services.
CANCELLATION POLICY:

Vitality Medical Aesthetics has a 24 hour cancellation policy. In the event you need to cancel or reschedule an appointment we respectfully ask for 24 hours notice prior to the date of treatment. If less than 24 hours notice is given, a fee of $50 could be issued to your credit card.

Privacy Policy

Vitality Medical Aesthetics (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you use our services, including our website, email communications, SMS messaging, and marketing activities. We are also committed to protecting the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Information We Collect
We collect several types of information from and about users, including: Personal Information: This includes information that can identify you, such as your
name, address, email address, phone number, date of birth, and any other information you choose to provide.
- Protected Health Information (PHI): As a medical aesthetics practice, we collect and
  maintain health information about you, which may include:
  - Your medical history
  - Treatment plans
  - Medications
  - Photographs
  - Appointment information
  - Billing and payment information
- Website Usage Information: We automatically collect information about your interaction with our website, such as your IP address, browser type, operating system, referring website, pages visited, and the dates/times of your visits.
- Email and SMS Information: When you sign up for our email or SMS marketing, or when you provide your contact information for appointment-related communications, we collect your email address and/or phone number. We may also collect information about
  your interactions with our emails and texts, such as whether you opened a message or clicked on a link.
How We Collect Your Information
We collect information in various ways, including:
- Directly from You: We collect information when you provide it to us, such as when you:
  - Fill out forms on our website
  - Schedule an appointment
  - Communicate with us by phone, email, or in person
  - Sign up for our email or SMS marketing
  - Participate in surveys or promotions
- Automatically: We collect website usage information automatically through cookies, web beacons, and other tracking technologies.
- From Third Parties: We may receive information about you from third-party sources, such as marketing partners, but only if you have consented to them sharing that information.
How We Use Your Information
We use your information for various purposes, including:
- Providing Services: To schedule and provide medical aesthetic treatments, manage
  your appointments, communicate with you about your care, and provide you with pre-
  and post-treatment instructions.
- Communication: To respond to your inquiries, provide customer support, communicate
  with you about our services, and send you appointment reminders, confirmations, and
  updates.
- Marketing: To send you promotional emails and SMS messages about our services,
  special offers, and events, but only if you have opted in to receive such communications.
- Improving Our Website: To analyze website usage and improve our website’s
  functionality and user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes,
  including HIPAA.
- Business Operations: To operate, maintain, and improve our business operations.
Disclosure of Your Information
We may disclose your information in the following circumstances:
- To Our Staff and Healthcare Providers: We may share your PHI with our staff and healthcare providers involved in providing your treatment and care.
- Business Associates: We may disclose your PHI to our business associates who perform functions on our behalf and who have agreed to comply with HIPAA regulations.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process.
- With Your Consent: We may disclose your information to third parties with your explicit consent.
- Marketing Partners: We may share your information with marketing partners who assist us in providing our marketing services, but only if you have consented to receive marketing communications. We will not sell or rent your information to third parties for their marketing purposes without your explicit consent.
Protecting Your Information
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Physical Safeguards: Secure storage of paper records, restricted access to facilities.
- Technical Safeguards: Encryption, firewalls, secure servers, and access controls.
- Administrative Safeguards: Employee training, policies and procedures, and regular
  security assessments.
- HIPAA Compliance
  We comply with the HIPAA Privacy Rule, which requires us to protect the privacy of your PHI.
  We will:
  - Only use and disclose your PHI for treatment, payment, and healthcare operations, unless otherwise required or permitted by law.
  - Provide you with a Notice of Privacy Practices that explains your rights and our responsibilities regarding your PHI.
  - Train our staff on HIPAA compliance.
  - Implement policies and procedures to safeguard your PHI.
  - Respond to your requests to access, amend, or restrict access to your PHI.
  - Notify you in the event of a breach of your unsecured PHI.
Your Rights
You have the following rights regarding your personal information and PHI:
- Access: You have the right to access the personal information and PHI we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a portable format.
- Right to Complain: If you believe your privacy rights have been violated, you have the
  right to file a complaint with us and with the Secretary of the Department of Health and Human Services.
- Right to a Paper Copy of this Notice: You have the right to receive a paper copy of this notice upon request.
Marketing Communications
If you have opted in to receive marketing communications from us, you may opt out at any time.
- Email: You can unsubscribe from our email list by clicking the “unsubscribe” link
  provided in any email we send.
- SMS: You can opt out of our SMS program by replying with “STOP,” “END,” “CANCEL,”
  “UNSUBSCRIBE,” or “QUIT” to any text message you receive from us.
- Even if you opt out of marketing communications, we will still communicate with you about your
  appointments and treatment as necessary.
Data Retention
- We will retain your personal information and PHI for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law, including HIPAA.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us
at:
Vitality Medical Aesthetics
1318 N Mills Ave
Orlando, FL 32803
info@vitalityaesthetic.com
407-901-0058
Last Updated: [04/05/2025]

Vitality Medical Aesthetics Email and SMS Marketing Terms of Service

The following terms and conditions (“Terms”) govern your participation in Vitality Medical Aesthetics’ email and SMS marketing programs. Please read these Terms carefully before subscribing.

Agreement to Receive Communications
By providing your email address and/or phone number and opting in to receive marketing
communications from Vitality Medical Aesthetics (“we,” “us,” or “our”), you consent to receive
electronic messages, including:
- Email: Promotional emails, newsletters, updates, and other marketing materials.
- SMS: Text messages containing marketing offers, appointment reminders, updates, and
  other relevant information.
Message Frequency
The frequency of email and SMS messages may vary. You can expect to receive messages periodically, but we will strive not to inundate you.
Opt-In and Consent
- You confirm that the email address and/or phone number you provide is accurate and
  that you are the owner of the email address and/or phone number or have been
  authorized to provide it to us.
- For SMS, you acknowledge that you are providing express written consent to receive
  SMS messages from us.
- You understand that consent is not a condition of purchasing any goods or services.
Costs
- Email: There is no charge from Vitality Medical Aesthetics for receiving email
  communications.
- SMS: Message and data rates may apply from your mobile carrier. You are responsible
  for any charges imposed by your carrier for receiving SMS messages. Please consult
  your mobile carrier’s terms and conditions for details.
Opt-Out
You may revoke your consent to receive marketing communications at any time.
- Email: You can unsubscribe from our email list by clicking the “unsubscribe” link provided in any email we send.
- SMS: You can opt out of our SMS program by replying with “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any text message you receive from us.
Your Information
- We are committed to protecting your privacy. Your email address and phone number will
  be used in accordance with our Privacy Policy, which is available at [Link to Your Privacy
  Policy]. We will not share or sell your phone number or email to third parties for their
  marketing purposes, except as described in our Privacy Policy.
- You are responsible for notifying us of any changes to your email address or phone
  number.
Disclaimer of Liability
- We strive to provide accurate and timely information through our email and SMS communications. However, we do not guarantee the accuracy, completeness, or timeliness of such information.
- We are not liable for any delays or failures in the transmission of email or SMS messages.
  - To the extent permitted by applicable law, our liability for any damages arising from your receipt of our email or SMS messages shall be limited to the extent of our direct damages only.
Changes to These Terms
We may modify these Terms at any time, and such modifications shall be effective upon posting. We will notify you of any material changes to these Terms. Your continued subscription to our email and SMS programs after such changes constitutes your acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
Contact Us
If you have any questions about these Terms or our email and SMS marketing programs, please
contact us at:
Vitality Medical Aesthetics
1318 N Mills Ave
Orlando, FL 32803
407-901-0058
info@vitalityaesthetic.com
By providing your email address and/or phone number and opting in to receive our marketing communications, you acknowledge that you have read, understood, and agree to these Terms of Service. Last Updated: [04/05/2025]